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Help Center

Need help with PPREFERR? Start with the FAQ or contact us at contact@preferr.com.

Account & verification

  • Ensure your business details are accurate and up to date in your account profile.
  • We may request additional information to verify your business and help protect the marketplace against fraud.

Orders, payments & invoices

  • Order status updates and payment confirmations are provided in the order flow and/or by email.
  • Payments may be processed by third-party payment providers depending on your region and the seller.

Shipping, delivery & customs

  • Delivery timelines depend on seller processing time, carrier performance, and destination.
  • For international orders, you may be responsible for import duties, taxes, and customs clearance unless stated otherwise.

Returns & disputes

Return and cancellation rules may vary by product, seller, and shipping destination. Where applicable, the return policy will be shown during checkout or in the relevant order flow.

Legal & policies

Review our Terms & Conditions and Privacy Policy for details about marketplace rules and how we handle data.