Help Center

• Ensure your business details are accurate and up to date in your account profile.
• We may request additional information to verify your business and help protect the marketplace against fraud.

• Order status updates and payment confirmations are provided in the order flow and/or by email.
• Payments may be processed by third-party payment providers depending on your region and the seller.

• Suppliers ship to our warehouse in China, where we perform quality inspection before international shipping.
• Delivery timelines depend on seller processing time, carrier performance, and destination.
• Most shipping methods include duties and taxes (DDP). Use our shipping calculator to estimate costs.

• Every order is inspected at our warehouse before international shipping. We photograph items, check quantity, and verify quality.
• Choose between auto-ship (items ship automatically if they pass) or manual approval (review photos before we ship).
• If items fail QC, we coordinate returns or replacements with the supplier before shipping.

• Return and cancellation rules may vary by product, seller, and shipping destination. Where applicable, the return policy will be shown during checkout.
• Items that fail quality inspection can be returned to the supplier at no extra cost to you.

Review our policies for details about marketplace rules and how we handle data: