Help Center
Need help with PPREFERR? Start with the FAQ or contact us at contact@preferr.com.
Account & verification
- Ensure your business details are accurate and up to date in your account profile.
- We may request additional information to verify your business and help protect the marketplace against fraud.
Orders, payments & invoices
- Order status updates and payment confirmations are provided in the order flow and/or by email.
- Payments may be processed by third-party payment providers depending on your region and the seller.
Shipping, delivery & customs
- Delivery timelines depend on seller processing time, carrier performance, and destination.
- For international orders, you may be responsible for import duties, taxes, and customs clearance unless stated otherwise.
Returns & disputes
Return and cancellation rules may vary by product, seller, and shipping destination. Where applicable, the return policy will be shown during checkout or in the relevant order flow.
Legal & policies
Review our Terms & Conditions and Privacy Policy for details about marketplace rules and how we handle data.