Frequently Asked Questions

PPREFERR is a wholesale (B2B) e-commerce marketplace operated by Preferr Limited (Hong Kong). It helps businesses discover products, place wholesale orders, and manage purchasing workflows.

PPREFERR is intended for business customers such as retailers, resellers, brands, and suppliers. You may need to provide business information for verification.

Some products or sellers may require an MOQ or other wholesale terms (e.g., pack sizes or lead times). These terms, when applicable, are shown in the product or checkout flow.

Currency display depends on your settings and available support in the Services. Prices may be shown in different currencies, and taxes, duties, and shipping may be calculated separately unless explicitly included.

After your order is placed, suppliers ship to our warehouse where we perform quality inspection. Once approved, we ship to your destination. Delivery estimates depend on seller processing time, carrier performance, and the destination.

For international orders, most of our shipping methods include duties and taxes (DDP). Check the shipping page for details and use our shipping calculator.

We inspect every order at our warehouse before international shipping. This includes photographing items, checking quantity, and verifying quality. You can review photos and approve before we ship.

Learn more about our QC process →

Cancellation and return rules can vary by seller, product category, and destination. Where a policy applies, it will be presented during checkout or in the relevant order flow.

If items fail quality inspection, we help coordinate returns or replacements with the supplier before shipping.

Please review our Privacy Policy for details on what we collect, how we use it, and your choices.

See our Terms & Conditions for marketplace rules and legal terms.